10-Jun-2024 |

2023 Employment Services Survey - Key Insights


Every year, we survey participants in SYC’s Employment Services to better understand their experiences and look for opportunities for improvement. This summary outlines key insights from the 2023 surveys.

Who responded:

  • There were 1,815 survey respondents.
  • 65% of respondents were female.
  • 66% of respondents were aged between 35 and 64.

What did they say?

Had their needs met:

  • 70% of respondents said that the support had been tailored to their needs.

Helped to achieve goals:

  • 71% of respondents said they were making progress toward their future goals.

SYC was easy to contact:

  • Close to 8 in 10 (78%) reported that it was easy to contact their employment coach.


  • 74% of respondents reported that they were satisfied with the support they had received from SYC.

The top two activities that helped respondents progress toward their employment goals were:

  • Resume writing and job search support
  • Funds for purchasing clothes/shoes etc., for interviews and jobs

Feedback and Complaints:

  • 38% of respondents said that they did not know how to give feedback or make a complaint about SYC’s Employment Services.

What Now?

Your feedback will be used to help us continually improve our services. We will continue doing what works and seek to improve in areas where it’s most needed.

One key insight from the 2023 Survey was that 38% of respondents did not know how to give feedback or make a complaint about SYC’s Employment Services. At SYC, we’re committed to participant voice and will take steps to ensure that participants are aware of how to give feedback and make complaints.

If you would like to find out how to give feedback or make a complaint, please ask our staff for a feedback form or visit: to provide feedback via our online form.

Thank You

We’d like to thank you for your time in sharing your experiences through our surveys. If you have any questions about how we conduct surveys at SYC, please visit our Survey Information page.


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