If you’ve received a survey from SYC it is because you have engaged with one of our services. We do surveys to better understand the experience that participants, and stakeholders have when engaging with our services.

It’s wise to be cautious when you receive an unsolicited email or SMS. When we send a survey or SMS, the sender will appear as ‘SYC’ and emails will be from either [email protected] or [email protected]

If you’re ever unsure about the legitimacy of an email or SMS from SYC, you can ask your service provider or Contact Us.

No. Your participation in surveys is voluntary and your decision to participate in a survey will not affect your relationship with your service provider or with SYC.

The time it takes to complete a survey will vary and depends on the questions included in the survey that you have received and how much detail you put in your free text responses. On average, surveys take between 2-3 minutes to complete.

If you run out of time to complete a survey, you may be able to come back and complete it later.

Data collected in surveys is confidential, meaning that your personal information and responses will never be revealed outside of SYC. Some personal details (like your age or location) might be included in the survey to help with analysis. However, when we create reports, we remove any information that could identify you. Your answers are combined with others to create overall trends and summaries.

All information collected in surveys is stored securely on Qualtrics or SYC servers located in Australia. Qualtrics is a secure surveying platform that complies with Australian and international data privacy and security standards, ensuring that your information is protected. You can find out more about how Qualtrics handles your personal information here.

It is important to note that confidentiality has limits. Any information that you provide can be disclosed only if:

• It is necessary to prevent or lessen a serious threat to your life, health, or safety, or that of another person; or
• You provide clear, informed, and written consent for the disclosure.

Please be aware that quotes are sometimes derived from free-text responses. While we take steps to de-identify data, you may inadvertently reveal your identity if you share an opinion or experience that others could recognise.

When survey data is collected, aggregated, and analysed, it is primarily used in internal reports to identify opportunities for continuous improvement of SYC’s services. The data may also be used to contribute to knowledge of specific issues and occasionally for advocacy purposes. In some cases, aggregated and de-identified data may be included in external reports, publications, and presentations. Identifiable information will not be disclosed externally without your explicit consent

SYC adheres to the Australian Privacy Principles (APPs). The APPs are established under the Privacy Act 1988 (Cth). The APPs outline the standards, rights, and obligations regarding the collection, use, storage, disclosure and management of personal information in Australia.

You can read SYC's Privacy Policy here.

If you would like to opt-out, there is a link in the email or SMS survey invitation you received that you can follow to set your preferences.

Surveys help us gather valuable feedback to support continuous improvement and better tailor our services to your needs. However, you don’t need to wait for a survey to share your thoughts. SYC welcomes feedback at any time and takes complaints seriously. If you would like to provide feedback or lodge a complaint, you can access SYC’s complaints process here.