Success and Wellbeing Services

Success and Wellbeing Services (SWS) is an individualised support service that helps students successfully complete their training and transition to employment.

Support can be provided for a wide range of issues that students may be facing, including challenges related to family, domestic violence, housing, interactions with the justice system, financial stress, mental health and disability, study skills, in-class assistance, transitioning to an adult learning environment, and post-study employment support for up to 3 months.

How we work with students

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Information for Registered Training Organisations

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How we work with students

Success and Wellbeing Services are a one-on-one support service for people facing challenges with their studies.

Your training provider can connect you with a Success and Wellbeing Services coach. They will help you tackle life issues, build your study skills, connect you with support services in your community or help you decide on your next steps once you finish your training.

Information for Registered Training Organisations

Students can be referred (or can self-refer at any time) to an SWS provider for free one-on-one support if they face complex personal and learning support needs beyond the training provider's capacity.

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Eligibility

Students facing significant barriers to completing their training or falling behind or at risk of withdrawing from training are the focus of SWS services.

To be eligible, students must be enrolled in a qualification listed on the South Australian STL, including apprentices and trainees, school-enrolled students undertaking subsidised VET, and fee-for-service students in classes with subsidised students.

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Requirements

Students must also:
- Have complex support needs that require individualised support beyond the normal support an NTO is expected to provide and

-Their support needs impact their ability to sustain participation or complete their qualification

Supports can be provided through SWS for any issue that may impact a student's ability to stay in training and successfully complete their course.

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The Success and Wellbeing team is an integral part of our students’ time with us, supporting both their academic progress and personal challenges. Knowing our students have access to this support is a real benefit to our Academy and plays an important role in their success.

Michelle Jessen
Principal, The French Beauty Academy

I would like to express my sincere appreciation for the outstanding support provided through Success and Wellbeing Services to our apprentices and trainees. The team’s professionalism, timely communication, and strong commitment to learner wellbeing have made a clear and positive impact. This support has benefited learners and strengthened our partnership as an RTO.

Mani Kaur
Training Coordinator, Civil Train SA

Our organisation has a long-standing and valued partnership with SYC that has positively impacted many students over the years. Through this collaboration, we address both academic and personal barriers to learning, improving student wellbeing and engagement. SYC education staff consistently provide a supportive, informative, and professional service, with student needs at the centre. Success and Wellbeing Services are a valued part of our RTO and embedded in our processes to ensure continuity of care. We are proud to continue this partnership and fully endorse SYC’s ongoing work in supporting student success.

Melissa Barnett
Business Development Manager, Strategix

Our partnership with SYC has been highly beneficial for our students, supporting them to thrive academically, socially, and emotionally. Many students work closely with the Success and Wellbeing team and clearly value their involvement, often asking to connect each week, even just to share how they are going. The team’s proactive and patient support helps students feel comfortable and confident, particularly those who are more reserved. Success and Wellbeing Services are an invaluable resource for our RTO community, delivered by a team that is consistently kind, respectful, and professional. We deeply appreciate the positive impact this support continues to have on our students’ wellbeing and development.

Melissa Jobson
Trainer / Assessor, ACCCO

Success and Wellbeing Services Referral

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