It’s all about exceptional customer service for Stacey
21 Sep 2018
No one knows the evolution of Job Prospects in Victoria like State Operations Manager, Stacey Dutschke, who joined SYC at the time of service rollout in 2009.
Joining as site manager in Fitzroy, Stacey was drawn to SYC’s organisational values and also the positive impact transitioning job seekers into work can have on their whole outlook on life.
“I love working in employment services as supporting people into work has such a profound impact on their life and wellbeing, and it is a very rewarding journey to be a part of,” Stacey said.
“SYC is a great organisation to work for because its values resonate with my personal beliefs. We work to empower everyone to be the best version of themselves, be it staff, or clients. I have had great leadership and mentoring at SYC, which has helped me to develop my own career aspirations,” she said.
Over Stacey’s 9 years with SYC she has worked in various management roles and capacities, in both Victoria and South Australia, but her management ethos has remained consistent through this time.
“I encourage my staff to provide our clients with a positive customer experience at every interaction,” Stacey said.
“It is our role to motivate, encourage and be compassionate to our clients, as finding sustainable employment can be a challenging time. Every interaction with a job seeker should result in being one-step closer to employment and it is important to make each meeting count. As leaders, it is important to be approachable and promote a collaborative environment which supports continuous improvement. As a team we regularly meet to keep each other motivated and focused on achieving the best outcomes for our clients.” she said.
Victorian Regional Manager, Nic Jarvis, is impressed by Stacey’s genuine leadership style and the clear vision she has for the organisation going forward.
“Under Stacey’s leadership we have been provided with clear goals to work towards, in both the short and long-term, and she provides ongoing support as required,” Nic said.
“She is passionate about the work we provide and has reinforced an increased focus on supporting long-term unemployed into work,” he said.
Stacey is taking her experience and knowledge of the sector to support SYC to expand its operational footprint in Victoria and deliver strong results in preparation for the next employment services tender in 2020.
“I want to support SYC to grow its operations and impact to support more clients on their journey into work,” Stacey said.
“As State Operations Manager I aim to ensure the most effective processes are in place to support my staff to deliver an exceptional customer experience and achieve inspirational client outcomes that sets SYC apart in the market,” she said.