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Terms, Privacy and Policies

  • Childsafe Organisation

    SYC is committed to ensuring the safety, welfare and well-being of children and young people at all times during their involvement with our services.

    SYC strives to create a safe and caring environment whereby children and young people feel safe, comfortable and confident in reporting any incident or conduct which is, or which may lead to, abuse or neglect of themselves or others.

    Our employees are trained to recognise, respond to and report suspected cases of abuse and neglect; and are encouraged to develop mutually respectful relationships.

    Click here to download our Keeping Children and Young People Safe Policy.

  • Health and Safety

    SYC recognises that the health and safety of all employees is a moral, social and legal responsibility. To fulfil this responsibility we have a duty to provide and maintain, so far as is practicable, a work environment that is safe and without risks to health.

    Click here to download the SYC Health and Safety Policy

  • Privacy Policy

    SYC is committed to protecting the privacy of personal information entrusted to it by its clients, customers, potential employees, employees, volunteers and students on placement.

    Click here to download the full SYC Privacy Policy.

  • Quality Policy

    SYC is committed to providing a consistently high quality service that is open and accountable, takes into consideration the needs and requirements of its users, complies with statutory, regulatory and accreditation requirements and is continually improved.

    SYC is focused on achieving excellence through timely, accurate, relevant and consistently high quality services with a focus on client outcomes, achieving client satisfaction at all stages of operations and providing mechanisms for continual improvement at all levels of the organisation.

    Click here to download the full SYC Quality Policy here.

  • Feedback and Complaints Policy

    SYC values complaints, appeals and feedback as an opportunity to learn and improve on the quality, effectiveness and efficiency of its services. SYC takes all complaints, appeals or feedback seriously and manages them in a timely, transparent and meaningful way.

    Click here to download the SYC Feedback and Complaints Policy

  • Terms of Trade

    These Terms of Trade (Terms) apply to and govern all contracts entered into by SYC Ltd (ABN 27 167 737 144) (SYC) for the supply of Goods and/or Services by any person or legal entity to SYC (or an individual nominated by SYC) pursuant to SYC’s ‘jobactive’ contract with the Commonwealth government (Supplier). Any Supplier who agrees to supply Goods and/or Services to SYC will be deemed to accept these Terms to the exclusion of all other terms. Any new Supplier is also encouraged to complete and return the New Supplier form in the document below to SYC.

    Click here to download the SYC Terms of Trade

  • Terms and Conditions (of using the website)

    Website Privacy Statement

    SYC is committed to protecting the privacy of certain information of visitors to its website.

    Information Collected

    SYC’s Web server automatically collects:

    • A visitor’s domain name. It generally does not recognise a visitor’s e-mail address.
    • A record as to what web pages a visitor visits.
    • Information submitted by a visitor (such as enquiry information or site registration).

    Purpose of collection of information The information SYC collects from its visitors:

    • Is used to improve the content of SYC’s website;
    • If a visitor provides SYC with their postal address, the postal address may be used to mail visitors information on new products and services or upcoming events. If a visitor does not wish to receive such mail, the visitor should let SYC know via email or telephone.
    • If a visitor provides SYC with their telephone number, the telephone number may be used to call visitors to advise them of new products and services or upcoming events. If a visitor does not wish to receive such telephone calls, the visitor should let SYC know via email or telephone.

    If a visitor does not wish for their information to be used, the visitor should let SYC know via email or telephone.

    The information SYC collects from visitors will not be disclosed to other organisations for commercial purposes.

    Relevant Legislation and Policy

    Personal information of visitors is dealt with in accordance with the Privacy Act 1988 (Cth) and SYC’s Privacy Policy. The rights of visitors to access personal information are set out in SYC’s Privacy Policy.

    Change in Policy

    From time to time, SYC may change the purpose of collection of information (see the section above regarding ‘Purpose of collection of information’). If SYC’s policy changes, information collected prior to the policy change will not be subject to the policy change.

    Policy Coverage

    This Policy covers the SYC website at It does not cover links from this website.


    All of the information enclosed on this website is accurate at the time of publishing, but may, at any time, be altered. The information published on this website is intended to provide general information in summary form. Users should make their own judgments and/or seek independent advice when evaluating the accuracy and usefulness of the information provided on this website. You assume all risks associated with the use of the website including risk of computer, software or data being damaged by any virus which may be transmitted via the website or your access to it and the risk that the content of this website complies with laws of any country outside Australia. HYPA reserves the right to revise the information and data on this website without notice.


    The material on this website is protected by copyright. You may download, print and display material from this site only for your personal and non-commercial use, provided you keep intact all copyright and other proprietary notices.


  • Website Accessibility Disclaimer

    SYC is committed to making its website available to as many people as possible meeting the requirements of the Disability Discrimination Act and makes every effort to ensure its communications are accessible to those with special needs, including those with visual, hearing, cognitive and motor impairments.

    Many Internet users can find websites difficult to use due to the way they have been designed. We recognise that this is an important issue and endeavor to ensure that the website is accessible in accordance with the World Wide Web Consortium (W3C) guidelines.

    Our efforts to make this website adhere to WCAG 2.0 (Level A) conformity guidelines to improve accessibility are ongoing, so if you come across a page you find difficult to use please provide your feedback here.

    Standards Compliance

    All pages validate as XHTML 1.0 Transitional and use structured semantic markup. Our pages conform to Level A compliance.

    Accessibility Design

    Many Internet users with disability find website difficult or even impossible to use simply because of the way they are designed. This website has been designed to be as accessible as possible and to be compatible with the types of adaptive technology used by people with disability, including screen readers. As such, visitors can control the size of the text and can use ‘access keys’ on the keyboard rather than the mouse to navigate through pages.

    The stylesheet uses relative font sizes and is written to display pages correctly in most commonly used browsers. In early versions of browsers and browsing devices that do not support stylesheets at all, the flow of the content has been tested to ensure it entirely retains its sense.

    Foreground and background colours contrast well throughout the site, with the majority of content appearing black on white.

    The site is free of frames and uses a cascading style sheet for visual layout. Tables are used for tabular data, but we have avoided using them to dictate the layout of a page wherever possible.

    Internal Navigation Links

    At the start of every page are invisible links providing direct access to content, navigation and the accessibility statement, each with access keys. When keyboard navigating, however, the links become visible.


    External website links on the site will open a new browser window and most links have title attributes, which describe the link in greater detail, and in the majority of cases the text of the link already fully describes the target. Wherever possible, links are written to make sense out of context.

    Link text is never duplicated. Two links on the same page with the same link text always point to the same address. External links on the site will open a new browser window. New windows are never opened without either a warning in the text or in the ‘title’ attribute of the link.


    All content images on the site include descriptive ALT attributes. Those purely decorative graphics or used for layout include empty ALT attributes.


    Most documents on this website are PDFs (portable document format). The advantage of a PDF is that it will always be presented consistently. You will need Adobe Acrobat Reader to open PDF files, and this can be downloaded for free here. Adobe’s free reader includes screen reading functionality.

    Adobe also has a free online conversion tool for PDFs so people who have problems reading PDFs can convert them so that they appear as normal web pages or plain text.


    Macromedia Flash technology has been avoided on this site due to known compatibility issues with website accessibility.


    The majority of the site has been configured to allow users access to its full range of functionality whether or not they have JavaScript enabled in their browsers. Where JavaScript is used, it is only used to enhance the user experience. It is never essential. The exception to this is the ability to view video footage. This requires that JavaScript is enabled.

    Known browser support

    This website operates on a wide range of browsers.

    PC operating systems:

    Internet Explorer 7 and 8

    Mozilla Firefox


    Google Chrome


    Apple Macintosh operating systems:


    Mozilla Firefox

    Google Chrome


  • Donation and Refund Policy

    When making a donation, we ask that you carefully complete your details and the amount of your donation as a substantial amount of administrative time is involved to deal with and rectify any errors.

    Errors in Amount Pledged

    Should an error be made in the amount of any donation, the donor has 14 days in which to notify SYC of the error. All requests/notifications must be made in by email to or phone to 08 8405 8500. The request should have the details of the initial donation including the date, amount, name of the donor, the tax invoice number (if applicable) and the nature of the error. SYC will endeavour to work with you to correct any such error, and if necessary, make any refund or correction that is appropriate. We cannot immediately cancel or return donations once they have been approved and completed and will consider and determine each error on a case by case basis. Any tax invoice issued for the incorrect amount immediately becomes void and invalid, and a new tax invoice will be issued for the amount of the corrected donation.

    Change of Heart on Donation

    Please note: refunds of the amount pledged to be donated will not automatically be made simply because you have changed your mind. It is for this reason that we ask that you make your choice to donate carefully. SYC is under no obligation to give a refund if an error has been made on your part, but will endeavour to ensure that any genuine errors (such as to the amount donated) are rectified.

    SYC, which is a non-profit organisation, reserves the right to deduct any bank or transaction charges for any refund processed onto the donor. Should an error be detected and a request for refund be made after 14 days have expired, SYC regrets that it may not be able to refund any monies.

    Errors by Us

    Of course, should an error be made by SYC or its financial institution(s), full refunds will be made immediately upon notification of the error and all costs borne by SYC

  • Tax Ruling Review

    Review of Governing Rules and Compliance Tax Ruling TR 2015/1

    The SYC Governance Committee reviewed a Paper prepared by management in relation to the Tax Ruling 2015/1. The paper notes SYC’s compliance with its Governing Rules and the Committee resolved that SYC has satisfied the relevant criteria and therefore complies with TR 2015/1: Income Tax: special conditions for various entities whose ordinary and statutory income is exempt.

    Specifically, the Directors confirm that for the recent financial year SYC Limited has complied with all of the substantive provisions of the governing rules of the Company and that all income and assets have been applied solely for the purpose for which the Company is established.

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