From 1 October RentRight SA will operate weekdays from 8am to 8pm.

Experienced tenancy advisors will be available in a range of ways, including phone, video call, face-to-face meeting, email and online chat. Resources, FAQs and general information to support individuals will also be available online.

The new early intervention service is part of the State Government’s homelessness system reform and combines services previously provided by several separate organisations. It will replace SYC’s previous Tenants Information and Advisory Service and Get-A-Place program.

South Australians will have access to support from a team who are knowledgeable of residential tenancy legislation, policy and procedures, financial counselling and dispute resolution processes.  The team can guide tenants through proceedings at the South Australian Civil and Administrative Tribunal to make sure they are well prepared and represented. Youth Tenancy Advisors will provide young people not yet in the rental market with specialist advice, to help them establish a tenancy and avoid homelessness.

The service will not only provide timely housing advice and support, it will also develop a lived experience reference group to discover trends, inform practice and shape future services.

SYC Chief Executive, Paul Edginton said South Australians will benefit from longer service hours) more ways to access information and advice and the opportunity to have their voice heard where it matters most.

“SYC is committed to engaging with members of the community who have a lived experience of homelessness, housing insecurity or other housing concerns.

“Having the combined service means that SYC is uniquely placed to both help individuals when they need it most, and work to improve any systemic or recurring issues that lead to housing insecurities,” he said.

SYC has worked in the housing and homelessness sector for many years, collaborating and working closely with other service providers, housing providers, government bodies and sector bodies.

RentRight SA will provide:

  • Support to sustain or access a residential tenancy
  • Education and information for tenants about their tenancies, obligations and rights
  • Advocacy and advice regarding tenancy issues and the housing options available
  • Help navigating the housing system including links to legal services
  • Links to health and social services, helping tenants and households access the supports and services needed to help sustain tenancies

The new service will be open to people of all ages, with more intensive support available to people under 25. SYC has worked with young people for many years, helping them enter and successfully sustain independent housing.

RentRight SA offers free, independent advice and information for tenants. You can contact them on free call 1800 060 462 between 8am – 8pm Monday to Friday, or via rentrightsa@syc.net.au or www.rentrightsa.net.au.