The Navigator Service (Navigator) provides one-on-one support following a person’s release from prison. Delivered by SYC, Navigator works with individuals for 12 weeks after they are released from custody and supports them to reintegrate into the community. Case Managers work with participants to access services, training, employment and housing, ultimately establishing ongoing support and positive community relationships.

In the 2021-22 Financial Year…  


152 participants supported in the Navigator Service

84 participants completed 12 weeks in the Navigator Service post-release program 

42% of participants were aged between 35-44 years

The Navigator Service supported a record number of people in the 2021-22 Financial Year and continues to achieve much lower rates of recidivism compared to the national average. 

Winston* had served close to three years in prison before his release from custody and referral to Navigator. When Winston met with his Navigator Case Manager, he was experiencing low self-esteem and anxiety and was suspicious of people he didn’t know, which were barriers to his reintegration into the community. Winston recalled feeling overwhelmed and extremely anxious when he was released from custody. 

With no family or friends nearby, Navigator provided support to Winston to ensure that he could secure and maintain housing, furnish it, and put food in the cupboards. Winston’s Navigator Case Manager and SYC Employment Coach also supported him to achieve licenses and Winston subsequently secured part-time employment and quickly moved into a fulltime position. Winston’s Employment Coach shared that the employer: 

“Has asked me for another five of him! Could not ask for a better work ethic, Winston’s hours have picked up and he is also very happy with how he is tracking. I will continue to support Winston and his employer for the next five months.” 

Winston’s Navigator Case Manager shared that: 

“Winston is successfully maintaining his tenancy, managing his finances, and has become more confident and independent. He is now kicking goals and smashing it! He has pretty much completed all his goals and should be 100% proud of himself.” 

Winston shared that the support from SYC has made the transition from life inside prison back into the community so much smoother and that he would not be where he is now without having received this support.

The Navigator Service Coordinator shared that: 

“The transformation in Winston is remarkable. When he was in prison he was apprehensive about the future and had a bleak outlook for what was ahead, which is not uncommon in a custodial environment. Now, after great guidance, advocacy and belief from his Navigator Case Manager and SYC Employment Coach, plus his own drive and resilience, he is independent, self-sufficient and has a bright outlook about what he can achieve.”  

Coffee cup with steam coming off the top on a coffee table in a lounge room.

*Pseudonym used