ABOUT THE POSITION & THE PROGRAM
Our Housing Advice Advocacy Service is an easily accessible state wide service that engages with people of all ages to provide timely and responsive information and support to help low-income tenants from diverse backgrounds and ages to sustain their tenancies.
As a member of the Tenancy Services team, the Financial Counsellor is responsible for providing tailored and confidential financial counselling with a focus on financial empowerment to support tenants renting in the public, community or private sectors, to build their capacity to sustain their tenancy.
As the Financial Counsellor, you will:
- Provide tailored financial counselling and advice to low income tenants from diverse backgrounds and ages to help prevent tenancy failures and mitigate risks of homelessness.
- Assist clients through a range of communication channels, including include face-to-face, telephone, social media and online messenger correspondence
- Conduct targeted financial assessments of clients to establish their financial needs and goals, their strengths and financial challenges, enabling the provision of services based on individual circumstances
- Develop action plans with clients that will empower them to achieve effective results and assist with applications for financial assistance that may include negotiating and developing payment plans
- Assist clients to advocate with relevant services, utility providers, housing providers and Government departments, to access services and supports that mitigate risk of tenancy failure
- Facilitate education sessions within community groups on topics that may include budgeting and personal finance management
- Develop and maintain networks with internal stakeholders, and with relevant external agencies and service providers, particularly in the private rental market and community housing sector.
If you have proven success empowering others thorough your experience providing financial counselling and advice, we would love to hear from you!
As the Financial Counsellor, it is essential that you have:
- Knowledge of culturally inclusive practices, promoting an environment where all cultures, beliefs and experiences are respected
- Diploma of Financial Counselling and membership or eligible for membership of an Australian Financial Counselling Association, (e.g. South Australian Financial Counsellors Association)
- Proven success providing financial advice and empowerment through multiple channels, particularly phone based counselling (and a keen interest in exploring communication through online and social messaging platforms)
- Experience collaborating, referring and networking with a variety of key stakeholders, internally and within the community to advocate for clients and contribute to their success.
- Strong computer literacy, with experience using Office365 platforms to collate, interpret, and summarise information
- Experience working with people who have experienced or are at risk of homelessness, family breakdown, domestic and family violence, mental health issues, poverty or lack of education is desirable.
- A current valid Driver’s License, willingness to drive, and your own registered vehicle with a 4-5 star ANCAP safety rating
- Willingness to work between the span hours of 8am to 8pm Monday to Friday is essential.