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We are now searching for a full-time, Customer Service Officer to join the team in Springvale!

About the Position and the Program

Job Prospects is a leading employment services provider that works with job seekers to gain and sustain employment, and with employers to recruit and maintain their workforce.

Working within our Job Prospects division, as a Customer Service Officer you will be the direct contact and communicate with key stakeholders either by phone or face-to-face.

Duties of the successful applicant include:

  • Provide first line contact to all individuals phoning or visiting the site.
  • Provide effective general administrative support to the site.
  • Assist with the provision of jobseeker requirements.
  • Assist with recording the results of jobseeker engagement.

Qualifications and Experience include:

  • Experience in a front line administrative role is essential.
  • Experience in a successful results driven team is desirable.
  • Experience in a customer contact role is desirable.

How to Apply

A copy of the job profile can be downloaded by clicking on the ‘Job Profile’ button in the side-bar to the right.

If you think you match the above criteria, we would love to hear from you! Click the ‘Apply Now’ button with your resume and cover letter.

To view our employee benefits click here.

In line with easing of restrictions in different states, there is currently a government direction or regulatory requirement to mandate vaccinations for all or part of our workforce which SYC is be required to abide by. We are advising you at this point to be clear that being fully vaccinated against COVID-19 is a requirement of the role in order to deliver face to face services at our worksites. 

SYC is a Child Safe organisation and will require the successful applicant to complete pre-employment checks. This includes a Working with Children Check and Police Check.  

SYC is an Equal Opportunity Employer and is proud of our diverse workforce. We encourage and welcome applications from Aboriginal and Torres Strait Islanders,  Culturally and Linguistically Diverse people, LGBTIQA and people with disabilities. Please contact our team if you require assistance completing your application.

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