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We want to help you to achieve your goals. If you are not happy with the service you’ve received or have feedback on how we can improve our service, we’d like to know.

We want to hear what you have to say.

You can provide feedback or ask someone else to do so on your behalf. The easiest way to give feedback or sort out a problem is to contact your local site. Talk to the staff member you have been working with or ask for the manager.

You can also provide your feedback by completing the form below or by emailing feedback@syc.net.au or writing to us at SYC Quality, Reply Paid 85718, PO Box 4199, Norwood South SA 5067
(No stamp required if posted in Australia).

Feedback and Complaints Form

We'll respond to complaints received by email, letter or telephone, within five working days.

The information provided will be used in accordance with our privacy policy. You can view our privacy policy here.

 

 

  • Our Feedback and Complaints Policy

    Our Feedback and Complaints Policy

    We recognise that the people that we support have a right to question and influence decisions made and services provided by us.

    We value complaints, compliments, feedback and appeals as an opportunity to learn and improve on the quality, effectiveness and efficiency of our services and encourage the people we support to communicate with us through this process or by any other means. We take all complaints, compliments, feedback and appeals seriously and manage these in a timely, transparent and meaningful way.

    Complaints, compliments, feedback and appeals may be made by the person we support or who is affected by our services, their family, friends, carer or a nominated advocate with permission to speak on their behalf, by a local organisation or funding partner with which we work, our employees, volunteers or a member of the public.

    We recognise that the people that we support have a right to question and influence decisions made and services provided by us.

    We value complaints, compliments, feedback and appeals as an opportunity to learn and improve on the quality, effectiveness and efficiency of our services and encourage the people we support to communicate with us through this process or by any other means. We take all complaints, compliments, feedback and appeals seriously and manage these in a timely, transparent and meaningful way.

    Complaints, compliments, feedback and appeals may be made by the person we support or who is affected by our services, their family, friends, carer or a nominated advocate with permission to speak on their behalf, by a local organisation or funding partner with which we work, our employees, volunteers or a member of the public.

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