We recognise that the people that we support have a right to question and influence decisions made and services provided by us.
We value complaints, compliments, feedback and appeals as an opportunity to learn and improve on the quality, effectiveness and efficiency of our services and encourage the people we support to communicate with us through this process or by any other means. We take all complaints, compliments, feedback and appeals seriously and manage these in a timely, transparent and meaningful way.
Complaints, compliments, feedback and appeals may be made by the person we support or who is affected by our services, their family, friends, carer or a nominated advocate with permission to speak on their behalf, by a local organisation or funding partner with which we work, our employees, volunteers or a member of the public.
We recognise that the people that we support have a right to question and influence decisions made and services provided by us.
We value complaints, compliments, feedback and appeals as an opportunity to learn and improve on the quality, effectiveness and efficiency of our services and encourage the people we support to communicate with us through this process or by any other means. We take all complaints, compliments, feedback and appeals seriously and manage these in a timely, transparent and meaningful way.
Complaints, compliments, feedback and appeals may be made by the person we support or who is affected by our services, their family, friends, carer or a nominated advocate with permission to speak on their behalf, by a local organisation or funding partner with which we work, our employees, volunteers or a member of the public.
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