2020-21 Year in Review

SYC Year in Review




Wellbeing, independence and opportunity for everyone

SYC exists to support people to live a healthy life, in a safe and affordable home, with income to support their needs and the opportunity to realise their potential.

This year we worked with more than 66,000 people in the areas of Home, Learning, Working, Justice, and Health & Disability.





We continued to see a high demand for SYC’s services over the 2020-2021 financial year, working with more than 66,000 people in the areas of Home, Learning, Working, Justice, and Health & Disability.


We want to sincerely thank the entire SYC team for the way they have committed to our important work in the face of such uncertainty this year. Your resilience and efforts have enabled so many more Australians to achieve greater stability and wellbeing when it has been needed most.

The strong outcomes and results of the organisation are a testament to the hard work of every single person that works at SYC.

We are pleased to report that despite another year of challenges and changes, SYC is in a great position to be able to invest more in our mission-based projects and capacity building.

Our adaptability is our strength, and we have many exciting projects on the horizon that will help us to continue to grow our impact.

Mark Hoffman-Davis, CEO, SYC
David Hallett, Chair, SYC

“Seeing our reputation and standing in the marketplace grow from strength to strength is something I’m proud of. It has allowed us to move into other states and expand services. I can truly say that SYC is a great place to work”

[Scott Whitmore]

We deliver better outcomes by working together

We’re always looking for talented people to join our dynamic, national team and help more Australians lead independent lives.



“I genuinely love my job on a daily basis.”

– Bec

Who we support


people supported by SYC



experience moderate-high barriers to achieving positive outcomes


aged under 25


aged over 50


live with a disability


experiencing homelessness




from diverse cultural or linguistic background

SYC started in 1958 as Service to Youth Council, a volunteer run organisation providing recreational activities and social work support to several hundred young people in South Australia. Over 60 years later we work with more than 66,000 people of all ages across Australia and are now known simply as SYC.

We support Australians, irrespective of their background, location, ability, ethnicity, gender or age who may have barriers to housing, education, employment or need support to manage their health and social and emotional wellbeing. We believe that every person has strengths and deserves to succeed, and it is possible for change to occur in many areas to enable a person to find stability and prosperity.









Lifetime Supporter Awards

SYC was an incorporated association from 1958 to 2014. During this time, Life Membership recognised the long and distinguished service of individuals to the organisation. With the change to SYC Limited in 2014, Life Members at that time were recognised with the SYC Lifetime Supporter Award.


This award continues to acknowledge those people who make significant contributions to SYC.

Arabella Branson


A member of the Law Society of South Australia, Arabella joined the SYC Board in 2007. Arabella has practised as a lawyer in the area of commercial transactional and advisory law since 2000, which enables her to successfully apply her extensive knowledge and experience across all areas of SYC responsibility. Arabella’s commitment and passion for SYC is held in high regard by her fellow Board Members and SYC staff.

David Hallett


David joined the SYC Board in 2006.  He was appointed Chair in 2010, which has enabled him to apply his considerable expertise in management, governance, marketing and property development to the expanding SYC operation. Throughout David’s period as Chair, SYC has experienced substantial and sustainable growth of revenue and scope across Australia, which is a testimony to his strong leadership, a lifetime of experience and wise counsel.









We help people to gain and sustain work in all its forms


people supported to find and keep work



million hours of paid employment achieved


jobs commenced


young people completed 60 weeks of coaching in the Sticking Together Project

“They have been extremely helpful in finding work for me and are the most persistent people I’ve had working on my behalf. Thank you.”


We work with people to have a stable home, a sense of home and to feel safe and secure in their home


people supported to find and keep a safe and stable home



requests received for tenancy advice and advocacy


of SYC clients have safe, suitable and stable housing when exiting Housing programs


times a young person requested material support, such as food or clothing

Bec’s story


Earlier this year, Bec joined our Lived Experience Engagement Service’s Housing and Homelessness Reference Group. She contributes her voice and shares her experiences of housing and homelessness as a young person, providing insight and laying bare the complex reality that is youth homelessness.



“HYPA Housing gave me a safe place to live where I could concentrate on studying. I loved trying new recipes in my kitchen, growing plants in the community garden and having weekly meetings to work out my budget, plan my timetable and concentrate on my physical and mental health.”


We empower people with disability to live healthy, fulfilling lives


people supported by our Health and Disability programs and services



hours of support provided to people through the NDIS


people supported to build the skills needed to understand, implement and use their NDIS plan


people supported to build their capacity

“They just help you on so many levels – people of different disabilities – the work they do is amazing.”


We support people to build pro-social connections and make positive choices


people supported to build pro-social connections and make positive contributions to their community



of young people receiving post-release housing support reduced risk-taking behaviour


people completed a post-release support program


hours of Community Service completed

Our CSO Program


In 2020 we were successful in winning the Community Service Order program. This allows us to support young people through a rehabilitation focus to give back to the community within which they have offended while supporting their individual growth and social responsibility.

Since commencing the program, we have supported 52 young people. Collectively they have completed 322 hours of community service through activities focused on building independence and a positive future.



“I believe they do a really good job at helping youth get on the right path and be who they want to be.”

Youth Justice Client

We enable people to acquire knowledge, skills and experience that can be retained and applied


people supported to gain knowledge, skills and experience



hours of learner support provided to people in Accredited Training


courses delivered by SYC


young people enrolled in our high-school alternative education program

Case Study


Angas was referred to SYC to be part of the Building Links program. This program provides students hands-on experience by renovating and remodelling a Housing SA property, while completing accredited training. Angas was unsure about the course as he hadn’t considered a career in construction and he was also nervous about completing the theory aspect of the training. Very quickly Angas settled in and began to excel.



“The best course I’ve ever been with and the best people teaching me.”




We value Country, community, culture, and climate


SYC’s Social Responsibility and People Experience Committee engages a diverse group of employees, reference groups and consumer groups to bring together ideas that best support our people, enhance our client experience and engage our external community. This year we focussed on enhancing our efforts in Reconciliation, Diversity & Inclusion and Commitment to Environmental Sustainability.


SYC believes Reconciliation must live in the hearts, minds and actions of all Australians as we move forward, creating a nation strengthened by respectful relationships between the wider Australian community, and Aboriginal and Torres Strait Islander peoples.

This year our Reconciliation Working Group has prepared a Reflect Reconciliation Action Plan in consultation with local staff members, Aboriginal and Torres Strait Islander people, elders, and state-based and national Reconciliation bodies. We have set key targets for the organisation in the areas of Relationships, Respect, Opportunities and Governance to be achieved by 2022.

Diversity and Inclusion

Our Diversity and Inclusion Group has collaborated with our Reconciliation Working Group and People and Wellbeing Group to celebrate several awareness days including International Women’s Day, IDAHOBIT Day, Youth Homelessness Matters Day, National Sorry Day, National Reconciliation Week and Harmony Week through staff activities and engagements both in person and online. This has provided opportunities for our teams to connect with each other across the divides of lockdown and promoted open conversations about inclusion and wellbeing.

This year we were also proud to become a member of Diversity Council Australia.


SYC is committed to reducing its environmental impact by enhancing practices that promote sustainability including:

  • Reducing and managing waste
  • Considered energy use
  • Limiting use of natural resources
  • Reduction of hazardous substances

This year we clarified our objectives and set an action plan to deliver sustainable operations through our choices in waste management and energy use, education for our workforce and tenants, and beginning to design our property expansion plans in line with principles of sustainable development.

Volunteers, Supporters and Partners




placement students


volunteer hours


student placement hours

We wish to thank our corporate partners, community groups and individuals that helped to support and advocate for our work, programs, and services. The commitment of funds, skills, influence, and time allows us to enhance our impact and provide more opportunities for the people we work with.


SYC is committed to maintaining, monitoring, and improving our systems to meet a high standard of quality in our work.

SYC is certified to international management system standards for ISO9001:2015 Quality Management System and ISO27001:2013 Information Security Management Systems.



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Some names in this report have been changed.