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The South Australian Tenants Information and Advisory Service (TIAS) is a free, independent service, helping people maintain their tenancies in private rental, community housing or public housing.

1800 060 462

Our friendly TIAS advisors are experts in helping people to navigate the challenges of renting and stay in their homes. Priority assistance is given to households who are paying greater than 30% of their income in rent.

Assistance is provided to people in:

  • Public Housing
  • Private Rental
  • Community Housing
  • Housing Co-operatives
  • Rooming/Boarding Houses

TIAS can help with many tenancy issues, such as:

  • Leases
  • Bond disputes
  • Property maintenance
  • SACAT processes
  • Rent arrears
  • SA Housing Authority and Community Housing processes and appeals

TIAS

How to contact TIAS

Freecall 1800 060 462 

Monday to Friday 9am – 5pm (except public holidays)

Book a face-to-face appointment

Available in Northern Adelaide, Western Adelaide, Southern Adelaide and Adelaide Metro.

Visit us at SACAT

  • Monday 9am – 4:30pm
  • Thursday 9am – 4:30pm
  • Friday 9am – 12pm

Submit an enquiry through our contact form.

Resources and FAQ

  • Can I break my fixed term lease? [Video]

    No. A fixed term lease is binding and neither party can end the agreement unless there have been a breach of the tenancy conditions.

  • Can I withhold rent because maintenance hasn't been completed at my property? [Video]

    No. Rent is a separate issue to maintenance repairs. Contact your Housing Provider or TIAS for further information on how to have maintenance completed.

  • Can my Housing Provider visit or inspect my property without prior notice?

    No. Your Housing Provider has to give you 7 to 14 days notice of his/her intention to enter your property to inspect. However, he/she can attend without prior notification in the case of an emergency or to make urgent repairs.

  • Can my rent be increased?

    Yes, if it is written into your tenancy agreement the rent can be increased every 12 months provided you are given 60 days’ notice in writing.

  • Can TIAS provide emergency housing?

    No. We are sorry, but TIAS does not provide emergency housing.

    You may be able to get help from:

    • Homelessness Gateway Service on 1800 003 308
    • Domestic Violence and Aboriginal Family Violence Gateway Service on 1800 800 098
    • Youth Gateway Service, (Trace-A-Place) on 1800 807 364
    • SA Housing Authority on 131 299
  • How do I get my bond back?

    To have your bond refunded you need to come to an agreement with your Housing Provider. If an agreement isn’t reached you can dispute the bond claim.

    More information

  • I'm sharing with others – can I just move out?

    No. If you name is on the lease you need to arrange for this to be removed prior to leaving the property. If this cannot be arranged you may be liable for any unpaid rent or damage that is caused to the property as long as your name remains on the lease.

    More information

  • I've received a Form 2, am I being evicted on the date stated?

    No. A Form 2 is a warning letter; you need to rectify the breach by the date stated. If you do not rectify the breach by this date the landlord/agent can apply to the SACAT for a hearing to have you evicted. This may result in Vacant Possession being ordered.

  • My lease is ending. What can I do?

    Don’t leave it to the last minute. Contact the landlord/agent approximately 8 weeks prior to the end of the lease to find out if it will be renewed. If it is not renewed and you continue to remain in the property beyond the end of the lease you may be evicted.

    For fixed term tenancies entered into on or after 1 March 2014 either the landlord or the tenant may terminate a fixed term agreement at the end of the term after giving at least 28 days’ written notice.  If this notice is not given by either party, the agreement will continue as a periodic tenancy.

  • What if I can’t pay my rent? [Video]

    Firstly, try to arrange a payment plan with your Housing Provider. If this is unsuccessful or you are in a significant amount of arrears contact the SA Housing Authority and they may be able to provide some financial assistance if you meet the eligibility criteria.

  • What is the difference between shared tenancy and subtenancy?

    A shared tenancy is where two or more people are listed on the lease and share equal responsibilities for the tenancy. A sub tenant/head tenant works differently where the sub-tenant treats the head tenant as their landlord.

  • What type of lease am I on?

    You can either be on a periodic or fixed term lease.

    More information

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